FAQ and troubleshooting

Estimated reading time: 6 minutes.

Why are my requests not sending?

Check:

1. Profile execution window.
2. Daily limit settings.
3. Whether contacts are queued in the current step.

My campaign is paused. Why?

Common reasons:

1. Daily activity limit reached.
2. Profile/session issue.
3. Configuration issue in steps.

See also: Common errors and what they mean.

How do I disconnect a LinkedIn profile?

Open the profile settings in Sonity and remove or disconnect the profile from the workspace. Confirm that no active campaigns are bound to it before disconnecting.

Can I keep my browser closed while campaigns run?

Yes. Sonity runs server-side and does not require your browser to stay open.

How do I safely increase campaign volume?

Increase slowly over time, monitor acceptance and reply rates, and reduce limits immediately if performance drops.